Privacy Policy

To offer an efficient and secure service, we may process the following types of personal data:

Identity and Contact Data: Name, surname, date of birth, email address, and phone number.

Device and Usage Data: IP address, browser type, operating system, unique device identifiers, and browsing patterns.

Transaction Data: Information related to deposits, withdrawals, and movements within the platform (always processed under strict financial security standards).

Communications: Records of your interactions with our customer support team, including emails and chats.

We process your personal data based on the following legal grounds:

Execution of a contract: To manage your account and provide you with the requested services.

Legitimate interest: To improve our platform, ensure network security, and prevent fraudulent activities.

Legal compliance: To meet regulatory obligations related to identity verification and anti-money laundering.

Consent: For sending personalized commercial communications, which can be revoked at any time.

The collected information is used exclusively for the following purposes:

Creation, management, and maintenance of your user account.

Processing of technical and administrative operations.

Personalization of the user experience and optimization of services.

Ensuring a secure environment through the detection and prevention of abuses.

Compliance with gaming regulations and local laws in Spain.

We retain your personal data only for the time necessary to fulfill the described purposes or to comply with applicable legal prescription periods. We implement robust technical and organizational security measures to protect your information against unauthorized access, loss, or alteration. However, due to the nature of the Internet, absolute security cannot be guaranteed.

We do not sell your personal data to third parties. We may share information with trusted service providers (data processors) who act on our behalf under strict confidentiality agreements. In case of data transfers outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as standard contractual clauses.

As the data subject, you have specific rights under data protection regulations:

Access: Request a copy of the data we hold about you.

Rectification: Correct any inaccurate or incomplete information.

Erasure: Request the deletion of your data when it is no longer necessary.

Objection and Restriction: Object to the processing of your data or request its restriction in specific circumstances.

Portability: Receive your data in a structured and commonly used format.

To exercise your rights or make any inquiry about the processing of your data, you can contact our privacy team through:

Email: [email protected]

Dirección: Calle de la Princesa, 25, 28008 Madrid, España

Teléfono: +34 912 345 678

This policy may be updated occasionally to reflect changes in our practices or legal requirements. The date of the last update will always be indicated in the document.